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What
is DriverCheck? |
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DriverCheck,
recognized by its familiar "How's My Driving" decal,
is a safety enhancement program used by thousands of companies
in the U.S. and Canada to promote safety and reduce collision
frequency and costs. |
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How
does the DriverCheck program work? |
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The
DriverCheck program provides timely, factual information about
driver and vehicle performance to fleet managers and supervisors,
allowing quick response to emergency situations, driver performance
complaints, or other reported observations. |
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What
happens when a motorist calls 1-800-2-ADVISE? |
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Motorists
call DriverCheck's toll-free number (1-800-2-ADVISE) to report
an emergency, a complaint, or a complimentary observation
concerning driver or vehicle performance. The details of the
observation, the caller's identity, and other pertinent information
are recorded and stored in DriverCheck's database. Observation
Reports are transmitted automatically by fax or email to designated
managers and supervisors at your company. Your managers and
supervisors may then contact callers to get further details,
if desired. |
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How
do I follow up with a driver after an Observation Report comes
in? |
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Drivers
are given a copy of the observation report with the identity
of the caller concealed. The driver's supervisor then counsels
the driver regarding the report. (Two publications, Collision
Countermeasures, produced by DriverCheck in partnership with
the National Safety Council, and Counseling Tips are available
for use by supervisors.) The driver's response, comments,
and signature, along with the action taken by the manager,
are included on the Observation Report, and that report is
faxed back to DriverCheck for input into our database. Information
in these Observation Reports is later incorporated into your
company's periodic Client Summary Reports. |
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How
do Periodic Client Summary Reports help me? |
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Periodic
Client Summary Reports provide a detailed analysis of all
Observation Reports, allowing you to track a variety of safety-related
indicators, including number of calls, types of complaints,
number of Observation Reports not returned by your supervisors,
repeat offenders, etc. |
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Why
use DriverCheck? |
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DriverCheck
has worked with a variety of clients for more than 12 years.
DriverCheck was the first and is the most experienced provider
of safety-enhancement services in the industry. For this reason,
DriverCheck's clients experience a reduction in vehicle collisions,
frequency, and costs. DriverCheck has the most accurate, user-friendly
reports in the industry. DriverCheck's proprietary software
runs on two powerful Sun computers - a V880 and a 4000. DriverCheck's
software takes into consideration when each vehicle is added
to or deleted from the database. Thus, historical reports
reflect the vehicles actually on the system during the specified
period. The competition's historical reports divide historical
data by the number of vehicles currently on the system, making
accurate trending impossible. |
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Will
DriverCheck really reduce collisions? |
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The
answer is yes. DriverCheck Inc guarantees to reduce a client's
accident rate by at least 10% the first year or we will refund
100% of your money! Because our system works, DriverCheck
has never had to provide a refund! DriverCheck has reduced
collisions for some clients by as much as 50%. |
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How
will my drivers react to the DriverCheck program? |
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You
are the key to how your drivers accept the program. They look
to you for leadership and direction. Your upbeat, positive
presentation of the DriverCheck program will ensure its successful
acceptance and implementation. You can help drivers to see
that DriverCheck is not a "Big Brother" program
designed to jeopardize their jobs - it's actually a means
of saving jobs and ensuring job stability. |
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What
Kind of reporting will I receive? |
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You
will receive three types of Observation Reports. 1) Emergency
Reports, which include serious situations such as equipment
failures, leaks of hazardous materials, collisions, etc. These
reports require immediate action and are transmitted by telephone
directly to key management on a 24-hour basis. 2) Complaint
Reports that comment on driver performance and should be followed
up by a counseling session with the driver. 3) Complimentary
Reports, which can be celebrated with public commendation,
a way to increase driver morale. |
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Who
answers the 1-800-2-ADVISE calls? |
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Our
in-house call center Customer Service Representatives (CSRs)
answer these calls 24 hours a day, 365 days a year. Our CSRs
are highly trained and experienced in handling emergencies,
compliments, and complaints. Our average speed of answer is
less than three seconds, and our CSRs are professional and
courteous when obtaining the specifics for each Observation
Report. |
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Who
uses DriverCheck? |
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DriverCheck
Inc partners with more than 40 insurance companies in the
U.S. and Canada and with more than a thousand independent
companies. The insurance companies and private companies use
our safety-enhancement program as a major loss-prevention
tool. Many insurance companies provide DriverCheck as a value-added
service, paying for the program at no charge to their clients. |
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What's
the relationship between DriverCheck and the National Safety
Council? |
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DriverCheck
is the only driver-monitoring service promoted by the National
Safety Council. The NSC provides presentation leaders for
DriverCheck's safety seminars, and the two companies partner
in the development of safety information used by DriverCheck. |
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Do
you have any supporting statistics about your program? |
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Yes
we do. On average, clients can expect three Observation Reports
per hundred vehicles per month. About 90% of these calls will
be complaints regarding safety or discourtesy. About 10% of
the calls will be compliments. About 80% of your drivers will
never receive a complaint call. About 10% of your drivers
will receive only one complaint. |
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What
are the benefits of using DriverCheck? |
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Company
Benefits:
- Helps
present a positive image
- Identifies
drivers with unsafe behavior before they have a collision
- Reduces
collision frequency and its costs - deductible costs,
Workers' Compensation costs, insurance costs, vehicle
repair costs, legal expenses, replacement driver and training
costs, vehicle downtime expenses, delayed delivery expenses,
cargo damage costs, depreciation costs, and other paperwork
and administrative costs
- Helps
reduce driver turnover through the counseling process
to modify attitudes and behaviors before they become job/life
threatening
- Helps
reduce vehicle maintenance through the counseling process
to improve drivers' attitudes and behaviors concerning
wear and tear on brakes, engines, tires, fuel, etc.
Driver
Benefits:
- Reinforces
positive driving behaviors by creating a culture of safety
- Boosts
morale by recognizing professional, courteous, and safe
drivers
- Promotes
respect for drivers among the motoring public
- Saves
drivers' jobs and their lives by promoting and recognizing
positive driving behaviors
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Does
your site support Netscape and Microsoft browsers? |
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Our
site supports both Netscape Communicator and Microsoft Explorer
browsers version 4.0 or higher. However, our site is best
experienced with MS IE. |
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I
run the Animated Presentation, but I get a blank screen. Why? |
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If
you are running an older version of Microsoft Internet Explorer,
or any version of Netscape browsers, you must install the
Animation Player.
Click
Here to download the Animation Player. After download
is complete, click here
for installation instructions.
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How
can I get a User ID and Password to access the Online Reports? |
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Our
Online Reports are reserved for our registered customers only.
Please contact your Sales Representative for further details. |
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When
viewing the Online Reports, I do not see a Printer Icon. Why? |
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This
issue is primarily related to viewing the Online Reports with
a Netscape browser. You must install Microsoft Internet Explorer
4.0 or higher to fully utilize all features of our Online
Reports. |
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When
printing a report, I get one blank paper. |
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You
are likely to have clicked on the Browser's Print icon, instead
of the Report Print icon. The Browser's Print icon is located
near the top edge of the screen and shows the word "Print"
under the printer's image, while the Report Print icon is
located about 1.5 inches down from the top edge and only shows
a printer image. |
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