In today’s information age, it’s important to communicate safety information as quickly and effectively as possible. Information from driver observation reports needs to be communicated to your drivers promptly and professionally.DriverCheck, North America’s driver safety monitoring leader, electronically generates and transmits its driver observation reports directly to the driver’s fleet manager or safety supervisor. Upon receipt of each report, as a driver’s supervisor, you should request a private meeting with the driver to discuss the report’s contents. Ensure that your driver understands the goal of the meeting: a) gaining the driver’s feedback on the report and, b) making sure the driver understands the importance of safety on the road. It’s all about protecting the driver, the company, and the lives of motorists and pedestrians.
During the meeting with the driver, focus on driving actions and behaviors—not on the driver. Keep in mind that you are not trying to make the driver feel bad. Your goal is to change unacceptable or unsafe driving actions and behaviors.
DriverCheck has produced Collision Countermeasures in partnership with the National Safety Council. DriverCheck’s clients may use these Collision Countermeasures to communicate the steps necessary to avoid future negative driver observation reports and to increase the level of safety in the company.
After discussing the incident with the driver in a non-judgmental, non-threatening way, schedule a follow-up meeting with the driver in a week or so to show your commitment to the driver’s success and safety. Thank your driver for his or her commitment to safety, and emphasize the partnership that exists among the driver, the company, and the company’s clients, many of whom see your company’s vehicles on the roads each and every day. Remind your drivers that the vehicles they drive are mobile billboards that promote the company. Remind them that this promotion—available for all to see—must be positive and not negative in nature.
If you are a DriverCheck client, download your copy of the Collision Countermeasures directly from our website. As a bonus, you will receive a copy of a sample counseling session produced by the National Safety Council specifically for DriverCheck’s clients. If you are not a DriverCheck client, and if you would like further information on how our service can reduce your collisions and collision-related costs, contact:
Rich Flaherty
VP of Sales and Marketing
770-916-6769
rflaherty@drivercheck.net
